Shipping, handling & Delivery
- Intenational Shipping
- Canada
- Canada and Mexico International Express
- Rest of the World
- Custom Duties
All orders ship from the US. We ship within the US (including Alaska, Hawaii, and Puerto Rico) and internationally anywhere in the world.
DOMESTIC SHIPPING
We offer FREE standard shipping for all domestic orders. Expedited shipping options and rates are in the chart, below. These rates do not apply to wholesale orders. Shipping fees are non-refundable in the event of a return or an exchange. All domestic orders normally ship with a tracking confirmation number.
DOMESTIC RATES
| SHIPPING METHOD | SHIPPING FEE | ORDER PLACE | ORDER DELIVERED |
|---|---|---|---|
| STANDARD | FREE | - | 5 to 8 business days * |
| EXPEDITE | $5 First Item | Before 2pm PST Monday through Thursday | 2 to 3 business days * |
| $3 Each Add. Item | |||
| EXPRESS | $50 First Item | Before 2pm PST Monday through Thursday | 1 to 2 business days * |
| $20 Each Add. Item | |||
| RUSH | $75 First Item | Before 12pm PST Monday through Thursday | Next Day |
| After 12pm PST Monday through Wednesday | Day After Next | ||
| $25 Each Add. Item | Between Thursday 12pm PST and Friday 12pm PST | Monday | |
| Between Friday 12pm PST and Monday 12pm PST | Tuesday | ||
| SATURDAY | $90 First Item | Between Thursday 12pm PST and Friday 12pm PST | Saturday |
| $30 Each Add. Item |
* Delivery times go into effect the business day after you place an order.
† Hawaii, Alaska, US Territories and Military APO/FPO addresses will be only shipped via USPS (Priority if weight is above 1 lbs and First Class if weight below 1 lbs) regardless of the Shipping Method. We cannot expedite to these addresses
INTERNATIONAL SHIPPING
For our Canadian customers, we offer $5 flat rate international shipping for orders with one item, and $5 per additional item. This flat rate does not apply to wholesale orders. Shipping fees are non-refundable in the event of a return or an exchange. All Canadian orders normally ship with a tracking confirmation number.
CANADA
| SHIPPING METHOD | SHIPPING FEE | ORDER PLACE | ORDER DELIVERED |
|---|---|---|---|
| STANDARD INTERNATIONAL | $7 First Item | - | 6-10 business days * |
| $5 Each Add. Item |
* Delivery times go into effect the business day after you place an order. This is an average delivery time but is dependent on the destination country's customs clearance and local delivery service.
We offer $10 flat rate international (non-Canadian) shipping for orders with one item, and $10 per additional item. This flat rate does not apply to wholesale orders. Shipping fees are non-refundable in the event of a return or an exchange.
CANADA AND MEXICO INTERNATIONAL EXPRESS
| SHIPPING METHOD | SHIPPING FEE | ORDER PLACE | ORDER DELIVERED |
|---|---|---|---|
| INTERNATIONAL EXPRESS | $95 First Item | - | 1-3 business days * |
| $35 Each Add. Item |
* Delivery times go into effect the business day after you place an order. This is an average delivery time but is dependent on the destination country's customs clearance and local delivery service.
REST OF THE WORLD
| SHIPPING METHOD | SHIPPING FEE | ORDER PLACE | ORDER DELIVERED |
|---|---|---|---|
| STANDARD INTERNATIONAL | $15 First Item | - | 6-10 business days * |
| $10 Each Add. Item | |||
| INTERNATIONAL EXPRESS | $110 First Item | - | 1-3 business days * |
| $50 Each Add. Item |
* Delivery times go into effect the business day after you place an order. This is an average delivery time but is dependent on the destination country's customs clearance and local delivery service.
All international orders are shipped USPS International. USPS provides delivery confirmation scans for the countries listed: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Israel, Italy, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Northern Ireland, Norway, Portugal, Singapore, Slovak Republic, Spain, Switzerland and Turkey. The delivery confirmation number will not provide tracking for the item as it is being shipped, only confirmation once the order is delivered to the shipping address. We are unable to provide any delivery confirmation or tracking for countries not listed above. You will be provided a tracking number that will only update while the package is within US borders. Once an order has cleared US customs, it is transferred to the destination country's national postal service to complete delivery.
All orders ship from our warehouse in San Diego, California. If you are in a rush and need to receive your order by a specific date, please feel free to contact our Customer Service team or purchase expedited shipping (domestic only). You will receive a shipping confirmation e-mail with the tracking number once your order has been fulfilled. Please allow at least 24 hours for the tracking information to updated before reviewing your orders tracking status.
Once an order is received by the postal carrier and no longer in the possession of Homers USA, it is under the care and liability of the carrier to deliver the item. Each individual order is packed and leaves the warehouse in a new shipment box. We cannot take responsibility for items lost or stolen after a package is confirmed as delivered by tracking, and will not refund a lost or stolen item. We encourage customers who find that their tracking status is 'Delivered' yet they have not received their package and/or believe it to be lost or stolen, to follow up with a claim through the carrier and speak to their local delivery personnel to gather as much information as possible. We are happy to provide whatever information is needed to assist with opening a claim.
CUSTOM DUTIES
All international orders are subject to import fees. Import duties and customs fees are set by the government of the shipping destination's country. The exact percentage and additional charges vary depending on the country. Customers are responsible for paying all import fees and any dispute or refund must be pursued through the respective government. For more information, contact your domestic carrier.
SHIPPING INSURANCE
We are happy to offer shipping insurance for purchase on all orders, domestic and international, placed through HomersUSA.com. By purchasing this coverage, your order is protected against loss or damage during shipment. Insurance fees are a flat rate of $0.99 USD per item and added at checkout. Shipping insurance coverage begins on the order’s shipping date and is valid for 30 days.
Please note our policy does not cover theft. If you believe your package was stolen post-delivery, please contact the shipper directly to file a claim. We are happy to provide any information needed.
Insured Orders:
For an insured item that is lost or damaged during shipment, please contact us at customerservice@HomersUSA.com to initiate a claim for refund or replacement.
Uninsured Orders:
Lost or damaged items that were purchased without shipping insurance cannot be guaranteed a refund or replacement. A claim can be filed with the shipping company for domestic shipments but is not guaranteed coverage. International shipments without shipping insurance cannot have a claim filed.
Shipping insurance does not cover loss, theft, or damage to any item that has been used or worn.
INCORRECT ADDRESS
It is the customer's responsibility to review and confirm their shipping address. We do not edit any shipping address unless directly requested to by the customer who placed the order. Packages returned to our warehouse due to an incorrect address are subject to fees to cover the cost of a new shipping label to resend the order.
Once a package leaves our warehouse we cannot edit, update, or cancel the shipping label. Shipping address changes must be sent in before the order has shipped.
